FAQ

No. Owensboro On Demand is a mobile service. We come to you in Owensboro by appointment — no drop-off location, no storefront. That's kind of the point.

We're available weekdays from 12–5 PM. For the fastest response, calling or texting works best. We typically respond within a few hours on weekdays.

Quotes are always free. Basic in-person diagnosis or troubleshooting starts at $25. That covers time, travel, and initial diagnosis. More involved jobs, parts, or longer troubleshooting sessions may cost more — we'll give you a clear quote before any work starts.

No tech issue can be fully guaranteed before inspection — and sometimes not after, either. Some problems require parts, manufacturer support, or a different provider. We'll be upfront about what we can and can't fix, and we won't waste your time or money on something we can't solve. That said, the service minimum may still apply if time, travel, and troubleshooting were provided.

Yes. We help with common issues on phones, tablets, laptops, desktops, printers, TVs, and home tech — both Apple and Windows. Describe what you've got and what's happening and we'll let you know if it's in our scope.

Yes. We can help with common upgrades like RAM, SSDs, fans, graphics cards, and basic desktop components. We'll be upfront if a repair is outside what we can handle safely. Customer-supplied parts are installed at the customer's risk unless otherwise agreed beforehand.

Yes. We can set up new modems, routers, mesh WiFi systems, passwords, device connections, and handle general home network troubleshooting. This is one of our most common service calls.

Yes. We help homes, students, families, and small businesses in the Owensboro area. For small businesses, we also offer online services like simple websites and Google Business Profile setup.

Send us the problem — by call, text, or the quote form — and we'll give you a clear next step and price estimate before anything starts. No commitment required to ask.

Yes — always back up your important files, photos, and documents before any tech service, regardless of who's helping you. Technology troubleshooting carries inherent risk of data loss, and we can't be responsible for data that wasn't backed up before service.