FAQ
Quick answers before you reach out.
Do you have a storefront?
No. Owensboro On Demand is a mobile service in Owensboro, Kentucky. Service is by appointment.
What are your hours?
We are available weekdays from 12–5 PM.
Do you help homes and businesses?
Yes. We can help homes, students, families, and small businesses with everyday tech needs.
Can you guarantee a repair?
No tech issue can be guaranteed before inspection, but we will be honest about what we can and cannot fix.
Do you work with Apple and Windows devices?
Yes. We help with common issues on phones, tablets, laptops, desktops, printers, TVs, and home tech.
Can you replace computer parts?
Yes. We can help with common upgrades and replacements like RAM, SSDs, fans, graphics cards, and basic desktop parts. We will be upfront if a repair is outside our scope.
Can you set up a new modem or router?
Yes. We can help set up new modems, routers, mesh WiFi systems, passwords, device connections, and basic home network troubleshooting.
How much does basic help cost?
Quotes are free, and basic help starts at $25. That minimum helps cover time, travel, diagnosis, and company savings. More involved jobs, part replacement, or longer troubleshooting may cost more. We will give a clear quote before work starts.
Should I upload photos?
No upload is needed on the website. If photos would help, please attach them by email or send them by text after submitting your request.
Can every repair be guaranteed?
No tech issue can be fully guaranteed before or after inspection. We may diagnose or try to fix an issue and the device may still not work. The diagnostic/service minimum may still apply because time, travel, and troubleshooting were provided. Customer-provided parts are installed at the customer’s risk unless otherwise agreed.
How does pricing work?
Send us the problem first. We will give you a clear quote or next step before work begins.